At PlumChoice, we're all working together towards the same goal: to revolutionize the remote services industry and deliver a better, easier, faster computer and technology support solution for our customers in North America. If you want to put your talents to work for the most exciting, high-growth service company to hit the industry, PlumChoice is the place to be!
To apply for a position at PlumChoice, you can email your resume and a brief cover letter to recruiter@plumchoice.com, attn. Hiring Manager. Please reference the Job Title in your subject line. PlumChoice Online PC Services is an equal opportunity employer.
Last updated 10/14/2009
Email us
If you do not see a specific opening of interest, but would like to submit your resume for future consideration, send us an email.
PlumChoice Online PC Services is not accepting unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any employee at PlumChoice via email and/or any other form of media/method without a valid staffing agreement for the position from a designated representative of PlumChoice Recruitment will be deemed the sole property of PlumChoice. No fee will be paid in the event the candidate is hired by PlumChoice as a result of the referral or through other means.
PlumChoice has the following openings at the corporate headquarters in Billerica, MA:
Senior Partner Marketing Manager
Engineering Supervisor
PlumChoice is currently hiring for our new location in Scarborough, Maine. To be considered for these positions, please email your resume to mainejobs@plumchoice.com.
Senior Partner Marketing Manager
Location: Billerica, MA (Local Candidates Preferred)
Job Summary:
This is an exciting and fast paced position revolving around designing and executing custom marketing programs for PlumChoice's corporate marketing partners. This includes Telcos, Cable, ISV's OEMs and Retailers. The incumbent will be responsible for the revenue and margin associated with such programs. The ideal candidate for this role will be highly proactive, self managed, quantitative, detail oriented, extremely partner focused, flexible/creative, team oriented with outstanding cross functional project management skills.
Responsibilities:
- Prioritize partners, marketing support, and activities.
- Design and execute custom marketing programs through collaboration with partner resources.
- Track overall effectiveness of programs; communicate results to partner sales manager and partner marketing team. Calibrate implementation when needed to ensure the highest return on investment.
- Provide front line support for all marketing questions, concerns, suggestions, etc.
- Participate in business review meetings.
- Manage timing of program launches and associated events/collateral between PlumChoice and partner resources.
- Up to 40% travel required to partner locations, partner and PlumChoice events & meetings. Serve as liaison between clients and PlumChoice.
- Review and approve all partner marketing program content to ensure accuracy and timely delivery
- Identify opportunities to implement new or enhance current programs to increase revenue.
Education / Background:
- BS/BA required; MBA preferred
- 5-7 years experience in sales or marketing, prior Services experience a plus
- Progressive experience in partner marketing / partner management a must
- Proven track record in developing marketing programs resulting in increased sales and improved margin
- Must be able to demonstrate specific examples of prior marketing programs completed
- Prior experience with Retail, OEM, Telco, Cable or ISV highly desirable
- Exceptional written, communication, and presentation skills
- Results oriented with strong analytic skills.
- Ability to develop business relationships and travel.
- A strong ability to understand program requirements and interact with all levels of management is essential.
- Successful execution in this role will require innovative thinking, entrepreneurial attitude, and a passion for supporting evolving business units.
- Creative attitude and results-oriented balancing initiative and collaboration needed.
- Excellent team-building, organizational and project management skills, including the ability to develop realistic project plans that effectively use available time and resources.
- Ability to work remotely when necessary
ENGINEERING SUPERVISOR
Position Summary
At Plumchoice, our employees are our greatest assets. As such, we place a high value on attracting and retaining the best employees, and providing them with a workplace that allows them to thrive and flourish. We have opening for an Engineering Supervisor. This individual will be responsible for managing the performance of a team of up to 15 Tier 1 Engineers. This includes workflow, scheduling, individual performance feedback, training, and meeting corporate metric goals.
Position Type: Full-time
Key Responsibilities
- Provide remote technical support to our customers.
- Respond promptly to scheduled service appointments.
- Respond promptly to on demand support requests.
- Take ownership of customer issues and see them through to resolution.
- Up sell products and services when appropriate.
- Advise customer of software and hardware options and best practices.
- Attend training to improve service and learn new products and procedures.
- Mentor Tier 1 Engineers to improve their overall performance.
- Report on activities to Engineering Manager.
- Report team performance metrics to Engineering Manager.
- Manage the scheduling and availability of Tier 1 Engineers
- Monitor activities of Tier 1 Engineers through recorded sessions, recorded voice calls, email, and active monitoring of appointments.
- Assist in the hiring of new Engineers.
- Submit Tier 1 Engineers Performance Reviews to Engineering Manager for approval.
Qualifications
- Extensive knowledge of personal computer hardware.
- Demonstrable skill with Windows OS, MP3 players and software, MS office, email, printers, anti-virus, spy ware removal, and networking.
- Ability to communicate technical issues in a way that non technical individuals can understand.
- Ability to provide customer service over the phone and via the computer.
- Ability to work independently.
- Excellent writing skills.
- Ability to coach and improve the performance of employees
Education
- At least one of the following certifications: A+, MCSE, MCP, CNA, CCIE, MCSA, CCNP, Net+
- High School Diploma or equivalent required, college education preferred
Experience
- At least one year in a customer facing support position.
- At least 1 year supervisory or management experience.
PlumChoice Online PC Services, Inc. is an Equal Opportunity Employer
Interested candidates should forward their resumes and salary history/requirements to
recruiter@plumchoice.com.
